![]() If still no luck, then try downloading and running Adobe’s special CC Cleaner Tool to remove all traces of the app(s), rebooting your system, and then reinstalling and reactivating the apps/updates per the above instructions. If you’re still having difficulties after that, then try uninstalling the particular app(s) entirely via your operating system, rebooting your machine, and then reinstalling the app(s) and patch(es) from scratch. That will force it to scan your Adobe products (it apparently only scans once a day otherwise). In other words, sign out of the CC Desktop App manager or from the Help menu of any tool, reboot your machine, then start it up and log back in again. If you’ve already been running the application, then sign out of and then back in to Creative Cloud to refresh the activation state. Then reboot your computer, and apply the appropriate update that you downloaded here. The program will sign you in (or ask you to sign in with your Adobe ID), which importantly will fully activate the software. The next step, if you’re still getting that same message: Please ensure that you’re running the downloaded AdobePatchInstaller executable with full Administrator privileges on your machine, and that you are properly licensed for your software.īefore trying to apply the patches, make sure to actually install and run the application first (let it fully start up). ![]() You can only apply a 2015.1 patch over an earlier 2015 product release. You cannot, for instance, apply a 2015.1 patch on top of a 2015.2 version. Be sure that you’re are applying your updates on the right release, and in the right order. Please let us know how it goes – if this helps and/or how you make out!įirst off, these are the CC 2015 updates so they will only work on the CC 2015 release. Often this error indicates an issue with your product activation or licensing that requires subscription validation or assistance directly from Adobe Support Chat. Here is the advice we offered earlier with the older CC 2014 patches… The same general tips apply here with the new CC 2015 version. This patch is not applicable for you” message, which does happen sometimes. Hi, it sounds like you are getting an “Update Failed / Updates could not be applied.
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